Legal
Refund Policy
Last updated: September 2026
7-Day Money-Back Guarantee
We stand behind our service. If you are not satisfied for any reason within 7 days of your purchase, we will issue a full refund — no questions asked.
1. Eligibility for a Refund
You are eligible for a full refund if:
- Your refund request is submitted within 7 calendar days of your original purchase date.
- You contact our support team directly at support@telefox.uk with your order details.
2. How to Request a Refund
- Email us at support@telefox.uk with the subject line "Refund Request".
- Include your order confirmation number and the email address used at checkout.
- Our team will review and confirm your refund within 24–48 hours.
- Refunds are returned to the original payment method within 5–10 business days, depending on your bank or payment provider.
3. Non-Refundable Circumstances
We are unable to issue a refund in the following situations:
- The refund request is made more than 7 days after the original purchase date.
- The account has been found to be in violation of our Terms & Conditions (e.g., credential sharing, resale).
- A chargeback dispute has already been initiated with your payment provider for the same transaction.
4. No Automatic Renewals
Telefox UK subscriptions are prepaid and non-recurring. We never charge your card automatically for a renewal. When your subscription expires, you simply choose whether to purchase again. There are no surprise charges.
5. Contact Us
For any refund-related queries, please contact our support team:
Email: support@telefox.uk
Our team is available 24/7 and will always aim to resolve your query as quickly as possible.