Privacy Policy

1. Who We Are

Telefox UK ("we", "us", "our") operates the website telefox.uk. This Privacy Policy explains what personal data we collect when you visit our website or use our services, how we use it, and your rights in relation to it.

2. Data We Collect

We may collect the following categories of personal data:

• Account data: Name and email address provided at the time of purchase.
• Transaction data: Details of your subscription plan and payment confirmation (we do not store full card details).
• Technical data: IP address, browser type, device type, and page visits collected via cookies and analytics tools.
• Communication data: Messages you send to our support team.

3. How We Use Your Data

• To deliver your subscription credentials and service access.
• To process payments and manage your account.
• To respond to support enquiries.
• To improve our website and services through aggregated analytics.
• To comply with our legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following legal grounds under UK GDPR:

• Contract: Processing is necessary to fulfil our subscription service agreement with you.
• Legitimate interests: Improving our website and preventing fraud.
• Legal obligation: Compliance with applicable laws and regulations.

5. Data Retention

We retain your personal data only as long as necessary to provide the service and comply with our legal obligations. Account data is typically retained for a period of 12 months following the expiry of your last subscription, after which it is securely deleted.

6. Cookies

Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. By continuing to use our site, you consent to our use of cookies.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Data portability.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Contact

For any privacy-related questions or to exercise your rights, please contact us at: support@telefox.uk